FAQs
Shipping
How long does processing take?
Orders are processed within 1–3 business days after payment is confirmed, Monday through Friday, excluding weekends and public holidays. Processing may take slightly longer during peak seasons or promotional events.
How long does shipping take?
Estimated delivery times are:
- United States: 5–10 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 8–18 business days
- Europe: 7–15 business days
- International Orders: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, weather, carrier delays, or other unforeseen circumstances.
How much does shipping cost?
Shipping charges are calculated at checkout based on delivery location, package weight, and shipping method selected. We occasionally offer free shipping promotions on qualifying orders.
Will I owe customs or import fees?
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the customer's responsibility and are not included in the purchase price or shipping cost.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to become available.
What if my package is lost or arrives damaged?
Contact us within 7 days of the expected delivery date with your order number, a description of the issue, and photos if applicable. We'll work with the shipping carrier to resolve it.
Can I change or cancel my order?
Contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.
Returns & Refunds
What is your return policy?
We have a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, the item must be unworn or unused, in its original packaging, with tags, and you'll need the receipt or proof of purchase.
How do I start a return?
Contact us at pmcdaniel888@gmail.com. Items sent back without first requesting a return will not be accepted. If your return is accepted, we'll send a return shipping label and instructions.
What items can't be returned?
Perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards cannot be returned.
What about exchanges?
The fastest way to get what you want is to return your original item and, once that return is accepted, make a separate purchase for the new item.
I'm in the EU — do I get extra time?
Yes. EU customers have the right to cancel or return an order within 14 days, for any reason, without justification, under the same condition requirements as above.
How long do refunds take?
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days pass after approval, contact us at pmcdaniel888@gmail.com.
My item arrived damaged or wrong — what do I do?
Please inspect your order on arrival and contact us immediately so we can evaluate the issue and make it right.
Payment
What payment methods do you accept?
We accept secure payments through trusted payment providers available at checkout.
Is my payment information safe?
Yes. We do not store your credit card information on our servers — payments are processed securely through trusted third-party payment providers that comply with industry security standards.
Orders
Can you cancel or refuse an order?
We reserve the right to refuse or cancel any order, limit quantities purchased, or cancel orders suspected of fraud or unauthorized activity. If your order is canceled after payment, you'll receive a full refund.
Contact Us
We're here to help with questions about your order, our products, shipping, or returns.
Customer Support Email: pmcdaniel888@gmail.com
Mailing Address: 2932 Mabel St, Berkeley, CA 94702, United States
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 4:00 PM (PST)
Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours. For faster assistance, please include your order number, full name, a brief description of your inquiry, and photos if reporting a damaged or incorrect item.